Privacy Policy

Privacy Policy

Who we are

Our website address is: https://reduxtc.com

the most updated version of our privacy policy can be found here: https://reduxtc.com/privacy this page was last updated 4/30/2025 if you have any questions regarding this policy you can contact us here: hello@reduxtc.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

SMS Messaging

If you contact us and provide your mobile phone number, you consent to receive SMS (text) messages from Redux TC. These messages are for customer service purposes only — such as responding to inquiries, sending estimates, coordinating services, and troubleshooting. Message frequency varies and data/message rates may apply.

All SMS messages are sent manually by a member of our team. We do not use SMS for marketing or promotional purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.

You may opt out at any time by replying STOP. For help, reply HELP or visit our website. See our SMS Terms & Conditions for more information.

Information We Collect When You Shop

When you make a purchase or attempt to make a purchase through our store, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This information is used to fulfill orders, process payments, communicate with you, and screen orders for potential risk or fraud.

We also collect limited information using cookies or similar technologies to help us understand how customers use the site and to improve your shopping experience. You can manage cookie preferences through your browser settings.

Sharing Your Information

We only share your personal information with trusted third parties who help us operate our online store — such as payment gateways, shipping providers, fraud detection services, and tax calculation services. These providers are required to keep your data secure and only use it for the services they perform for us.

Your Rights

If you are a resident of California (CCPA), the EU/UK (GDPR), or any jurisdiction with privacy laws, you may have the right to access, correct, or request deletion of your personal data. To exercise your rights, please contact us at hello@reduxtc.com.

Analytics

We use Google Analytics to understand how visitors interact with our website. This helps us improve our products and services. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

How We Store and Protect Your Data

All personal information submitted through our website is stored securely in our website’s database, which is hosted on secure servers maintained by our web hosting provider. We take reasonable precautions to protect your data, including secure login credentials, firewall protection, SSL encryption, and regular updates to our platform and plugins.

We do not store full credit card information on our servers. Payments are processed securely through trusted third-party services such as PayPal or Stripe. These services handle sensitive payment details in compliance with industry security standards (PCI-DSS).

Access to your data is restricted to authorized personnel only and is used solely for customer service, order fulfillment, and related business operations.

If you submit a form through our website, the data you enter may be stored in our WordPress database and emailed to our team. We do not use this data for marketing purposes unless you explicitly opt in.

Data Breach Procedures

To date, we have not experienced any data breaches. In the event that we become aware of a breach involving your personal information, we will notify affected individuals promptly and in accordance with applicable laws and regulations.

We are committed to maintaining the security of your information and take proactive measures to protect it from unauthorized.